Welcome to Divine Organica. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

A. Personal Data

While using our website or contacting us for inquiries/orders, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• First name and last name

• Email address

• Phone number / WhatsApp number

• Shipping and billing address

• Business details (for export/merchant inquiries)

B. Usage Data

We may also collect information on how our website is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

C. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

Divine Organica uses the collected data for various purposes:

• To fulfill orders: To process, manufacture, ship, and deliver your orders, and to provide you with order updates.

• To communicate with you: To respond to your inquiries, provide customer support, and send business updates (via email, phone, or WhatsApp).

• To improve our website: To analyze usage trends so we can enhance our website functionality and user experience.

• For marketing purposes: With your consent, to send you newsletters, promotional materials, or updates about new product launches and offers.

• For legal compliance: To comply with export regulations, tax requirements, and other legal obligations.

3. Data Retention and Protection

• Retention: We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (such as tax and accounting laws).

• Security: The security of your data is important to us. We implement standard commercial security measures to protect your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

4. Disclosure of Your Data

We do not sell, trade, or rent your personal identification information to third parties. We may disclose your information under the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment gateways, shipping/logistics partners, and website analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf.

• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., customs, export councils, or court orders).

5. Third-Party Links

Our website may contain links to other sites that are not operated by us (for example, social media profiles or payment processors). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.

• The right of rectification (to have your information corrected if it is inaccurate).

• The right to object to or restrict our processing of your personal data.

• The right to withdraw consent at any time where we relied on your consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Email: info@divine-organica.com

• By WhatsApp/Phone: +91 97580 83000

• Via Website: https://divine-organica.com/contact